General FAQ
Have a look at our data and privacy policy, you can find it here
You can select different payment options in the check out section. We offer credit card, wire transfer and invoicing via PO.
Yes, you can change your payment method anytime. Just follow these steps:
- Click on your initials in the top-right corner.
- Select Account Settings.
- Go to the Billing section.
- Under your subscription, find your current payment method and click the pencil icon next to it.
- Click Add Payment Method, enter your new details, and then click Update.
Your payment method will be successfully updated.
You can reach us in several ways:
- Contact form or email: Fill out our contact form or email us directly at sales@nauticworx.com.
- Website chat: Use the chat function on our website for instant support.
- Social media: Follow and message us on Instagram, Facebook, or LinkedIn.
- WhatsApp: Message us or join one of our broadcasting channels to stay updated.
- YouTube: Drop a comment on our videos — we love hearing from you!
- Book a demo: Schedule a session with one of our experts to learn more about how we can help you.
- Exhibitions: Meet us in person—we always announce events in advance and provide a calendar so you can book a moment to chat.
We make it easy to connect however you prefer!
To change your subscription type, follow these steps:
- Click on your initials in the top-right corner of the screen.
- Select Account Settings.
- Go to the Billing section.
- Click on Update your subscription plan.
- Select Update subscription.
- Choose the new subscription type you’d like to switch to, then click Continue.
- Review the details and click Confirm.
Your subscription will then be updated to the new plan.
Yes, you can cancel your subscription at any time. You’ll continue to have access to the platform until the end of your current billing period. Please note that payments are non-refundable, and we don’t issue refunds for partial billing periods. To cancel, simply visit our website and follow the cancellation instructions. Your account and user agreement will automatically end when your current billing period expires.
For brokers
The “Spot. Click. Match.” system connects available OSVs with the right projects nearby, saving time and costs while also supporting more sustainable operations.
Yes. Brokers can list available OSVs for owners or source vessels for charterers—all while staying anonymous until an inquiry is accepted.
Brokers pay a subscription fee. There are no commissions to be paid to Nauticworx.
For charterers
Use the “Spot. Click. Match.” system to instantly connect with owners of available Offshore Support Vessels that fit your location, timeframe, and project needs. Choosing OSVs nearby also reduces mobilization costs, fuel use, and environmental impact.
Only the OSV owners or brokers you choose. At first, vessel info is anonymous—full details are shared only when you accept an offer.
Charterers pay a subscription fee. There are no commissions applicable. Don’t forget to to register and plan an onboarding by scanning the QR code below.
- Do I get a notification when I receive an inquiry for my charter?
Yes. You will receive a notification by email whenever an OSV owner sends an inquiry for your charter inquiry.
For fleet owners
Nauticworx is designed for Offshore Support Vessel (OSV) owners of all types. We connect your available OSVs with charterers who need them, helping reduce downtime and boost utilization.
Your available OSVs are shown to charterers with projects within 800 nautical miles of their location and timeframe. Vessel details remain private until you accept an inquiry, keeping you in control.
We help you turn idle time into revenue with fixed rates, global exposure, and smarter utilization. By matching OSVs closer to projects, you cut mobilization costs, save fuel, and reduce your carbon footprint.
Yes. You will receive a notification by email whenever a charterer sends an inquiry for your available vessel.
OSV owners pay a subscription fee. There are no commissions applicable.